Important Cancellation Information
Please read our cancellation and refund policy carefully before making a booking. By making a reservation, you agree to be bound by these terms.
Cancellation & Refund Policy
Last Updated: January 2026
At Hotel Sonar Bangla Puri, we understand that plans can change unexpectedly. Our cancellation and refund policy is designed to be fair and transparent, providing flexibility while ensuring operational efficiency. Please review the following terms carefully.
Cancellation Policy
We understand that plans can change. Our cancellation policy is as follows:
| Cancellation Time | Refund Amount | Policy Details |
|---|---|---|
|
7+ Days Before Check-in
|
100% Refund | Full refund of booking amount |
|
3-6 Days Before Check-in
|
50% Refund | 50% refund of booking amount |
|
0-2 Days Before Check-in
|
No Refund | No refund applicable |
|
No-Show
|
No Refund | Full booking amount charged (no refund) |
Important Notice
Cancellation time is calculated based on the scheduled check-in date and local hotel time (IST). All times are based on 12:00 PM (noon) on the check-in date.
How to Cancel
Cancellation Methods
To cancel your reservation, use any of the following methods:
Required Information: When cancelling, please provide your booking confirmation number for faster processing. We recommend keeping a copy of your cancellation confirmation for reference.
Refund Process
Refund Timeline & Process
Understanding how refunds are processed
Processing Time
Refunds will be processed within 7-10 business days
Refund Method
Refunds will be credited to the original payment method
Important: Processing fees (if any) are non-refundable. The refund amount will be calculated after deducting any applicable fees or charges.
Modification Policy
Booking Modifications
Need to change your booking? Here's our modification policy.
Modification Terms
Booking modifications (change of dates, room type) are subject to availability and may incur charges.
Advance Notice Required
- • Contact us at least 48 hours before check-in
- • Early requests have higher success rate
- • Same-day modifications rarely possible
Charges & Fees
- • Rate differences may apply
- • Modification fees may be charged
- • Subject to current availability and pricing
Tip: For the best chance of modifying your booking successfully, contact us as early as possible. Peak season modifications are particularly subject to availability.
Special Package Cancellations
Special Offers & Packages
Special packages and promotional offers may have different cancellation terms.
Important Points About Special Packages:
Clear Terms
These terms will be clearly mentioned at the time of booking
Different Policies
May have stricter cancellation policies than regular bookings
Non-Refundable Rates
Some promotional rates may be completely non-refundable
Agreement Required
By booking special packages, you agree to specific terms
Warning: Always read the specific terms and conditions associated with special packages or promotional offers before making a booking. These may override the standard cancellation policy.
Force Majeure
Unforeseen Circumstances
In case of unforeseen circumstances beyond our control, we will work with guests to find suitable solutions.
Natural Disasters
Floods, earthquakes, severe weather conditions
Government Restrictions
Travel bans, lockdowns, mandatory closures
Health Emergencies
Pandemics, epidemics, health advisories
Our Approach to Force Majeure
In case of unforeseen circumstances beyond our control (natural disasters, government restrictions, etc.), we will work with guests to reschedule bookings or provide appropriate refunds on a case-by-case basis. We strive to be fair and reasonable in all such situations.
Contact for Cancellations
Cancellation Support
For any queries regarding cancellations or refunds, please contact us through the following channels:
Response Time
We typically respond to cancellation requests within 2-4 hours during business hours (9 AM - 9 PM IST).
Need Immediate Assistance?
Call us directly for fastest cancellation processing
Call us at
+91 8756751482Policy Acknowledgement
Your Acceptance
By making a booking, you agree to this policy
By making a reservation with Hotel Sonar Bangla Puri, you acknowledge that you have read, understood, and agree to be bound by this Cancellation & Refund Policy.
Policy Updates
We may update this policy periodically
We reserve the right to modify this policy at any time. The "Last Updated" date at the top of this page will indicate when changes were made.
Thank You for Your Understanding
We value your business and strive to provide fair and transparent cancellation terms. Our policy is designed to balance guest flexibility with operational requirements.
This cancellation policy is effective from January 1, 2026